Monday, March 12, 2007
Microsoft's antivirus deletes users' e-mails
ZDNet UK 12 March 2007 06:28 AM: Microsoft has admitted that its Live OneCare security suite has been accidentally deleting some users' Outlook and Outlook Express e-mails.
According to postings on Microsoft's OneCare forum, erasures have been caused when the antivirus program finds a virus in an e-mail attachment. Instead of then quarantining that single e-mail, users have reported that entire .pst or .dbx files -- the personal folder where non-Exchange Server users' messages and other details are kept -- have been quarantined or, in some cases, even deleted.
One user commented on the forum: "Is there a chance to recover it? If not, OneCare will have done more damage than any virus in my 30 years of active computing." Forum postings indicate, however, that recovery is possible in some cases, where the .pst or .dbx file is still available in OneCare's quarantine facility.
A Microsoft spokesperson confirmed that the company was "working to address an issue".
According to postings on Microsoft's OneCare forum, erasures have been caused when the antivirus program finds a virus in an e-mail attachment. Instead of then quarantining that single e-mail, users have reported that entire .pst or .dbx files -- the personal folder where non-Exchange Server users' messages and other details are kept -- have been quarantined or, in some cases, even deleted.
One user commented on the forum: "Is there a chance to recover it? If not, OneCare will have done more damage than any virus in my 30 years of active computing." Forum postings indicate, however, that recovery is possible in some cases, where the .pst or .dbx file is still available in OneCare's quarantine facility.
A Microsoft spokesperson confirmed that the company was "working to address an issue".
# posted by uv : 3:27 AM
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